Overview

Sr. Business Process Consultant/Consultant/Business/RequirementsAnaly st Subject Matter Expert (SME) Location: Baltimore City, MD The Business Process Consultant provides consultation, solutions, andchange management to the business on risk management processes by using established methodologies and exercising control plans to ensure alignment with specific goals and process requirements. This individual must be an excellent communicator, tactful diplomat, problem solver, and out of the box thinker with the ability to understand and respond to customer and business needs in rapidly changing business environment. Duties/ Responsibilities: ? Provide consulting, coordination, and ongoing technicaland logistical support and recommendations on resources to accomplish program objectives and apply technical expertise to assist with overall taskmanagement. ? Support strategic and tactical initiatives through portfolio management, action trackingand return on investment calculation and monitoring. ? Complete and document analysis of business and technical processes to develop new and/or streamlined processes and reporting in response to evolving internal customer requirements. ? Lead collaboration sessions with external and internalclients to analyze functionaland technical needs. ? Conduct interviews to gather user requirements throughworkshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods. ? Develop process recommendation documents, including presentations, process maps, supporting metrics, businessrequirements and related impactanalyses for complex processesor for portions of largeror inter- related processes. ? Create process models, specifications, diagrams, andcharts to provide direction to the project team. ? Communicate effectivelywith internal stakeholders toidentify needs and evaluate alternative business solutions and strategies. ? Represent the team, when needed, to externalstakeholders, leaders, and otherteams to ensure alignment and understanding of the teams progress. ? Reinforce team approach throughout organization bothon client projects and internal initiatives. ? Provide solution design for complex digital transformation. ? Collaborate with technical cross-functional teams andanalyze the requirements. ? Support developing the detailed technical design of the system. ? Maximize technologycapabilities and enable changemanagement, support, and scalabilityof the product. ? Adapt agile methodologies for new and ongoingprojects, streamline the flowof business user stories from the refinement state to deployment. ? Experience in leading policy changes or implementationof new health IT applications ? Provide tools and methods to analyze and assess program activities and initiatives, projected results, participantengagement, actual outcomes, andoverall effectiveness of the supported teams, measures, metrics, and risk factors to aid decision making, program management, and action planning. ? Define, develop, and evaluate performance metrics to establish process success, including working with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable measures of success. ? Create reports, dashboards, and visualizations to understand business performance. ? Develop and implement new / enhanced reportingmethods. Education: Bachelors degree from an accredited collegeor university. Masters degreeand/or project management certification is preferred. General Experience: ? 7-10 years ofexperience in health and human services programs and systemsdevelopment. ? BA years’ applicable experience, AA + 6 years’ applicable experience, MA + 7 years applicable experience or 16 years’ experience ? Minimum five (5) years of process improvement, management consulting, change management, or related business experience ? Solid understandingof project management principles ? Demonstrated interpersonalskills and the ability to function as a team member in a demanding environment ? Demonstrated abilityto communicate with customersat all levels of the organizationin a professional, effective manner ? Excellent communication(oral and written) and presentation skills ? Outstanding organizationaland planning abilities ? MS Project, MS Visio and other projectmanagement and process developmenttools ? Strong analytical and critical thinking skills ? Excellent verbal and written communication skills ? Identify opportunitiesand improve the overall project throughput. ? Conduct risk assessment and implement control plans. ? Monitor and evaluate the production process to ensure the legal andindustry standards are met. ? Resolve business process anomalies raised during the entire project life cycle. Specialized Experience: ? Six Sigma orPMP Preferred ? Previous experiencewith Agile Development tools such as Jira or Version1