Great Benefits




401K with a match

Generous PTO

New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide.

We are looking for team members to contribute to and deliver our mission: To deliver and support technology solutions that securely connect people, places, and information. New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.

Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications. New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions.

New Era Technology provides a team-oriented culture, a positive environment filled with an incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field.

We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.


SUMMARY: The primary role of a Service Technician is to assist the Service Manager with the inspecting testing and maintenance of low voltage systems within a facility. Low voltage systems include fire alarm, video surveillance, door access, AV, audio, paging, intercom, nurse call and network. In this supportive role, technicians are provided the opportunity to gain field experience in the systems integration industry and grow within the company. This individual will bridge the gap between people and technology.

HIERARCHY: Service Technician reports to the Service Manager who reports to the Director of Managed Solutions who reports to the President, US Midwest Division.


  • Service, Inspecting, testing, and maintaining of low voltage systems
  • Adjust, calibrate, align, and modify circuitry/components and records effects on unit performance
  • Demonstrates attention to detail, accuracy, thoroughness, and dependability by following instructions and being an active listener
  • Adapts well to changing circumstances or conditions in the field
  • Pursues career development opportunities such as training and certification courses
  • Always maintains a professional attitude and appearance
  • Keeps a clean and organized work environment
  • Adheres to all NEW ERA policies in regard to dress code, safety, attendance, etc.


  • Prior Fire Alarm service experience
  • Preferred CCTV, Access Control/ security experience
  • Obtain Fire Alarm NICET certification
  • Valid driver’s license
  • Reliable transportation
  • Familiarity with basic hand tools
  • Ability to lift and carry up to 50 pounds
  • Ability to stoop, balance, stand, walk, sit and climb and/or work on a ladder

REQUIRED EDUCATION & EXPERIENCE: Associates degree (or minimum 3 plus years of experience)

in Fire Alarm Testing and Inspections



EXPECTED HOURS OF WORK: 7:00 am – 4:00 pm Monday – Friday