The Care Management NurseEducatorworks with the Care Management Director to facilitate quality improvement initiatives in the practice and learning environment to assist with staff and department development. Is responsible for department quality metric reports to demonstrate effectiveness of programs and performance in accordance with regulatory standards and best practice with aim to improve patient outcomes.CM Nurse Educator collaboratively participates and coordinates the implementation of educational programs to orient, educate, and coach the Care Management Department team in accordance with standards, regulations, and best practice.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook , Twitter , or Instagram .

Required Skills

  • Excellent analytical and problem-solving skills.
  • Knowledge of Medicare, Medicaid, and local managed care regulations, prior experience in Managed Care setting preferred
  • Strong analytical and problem-solving skills with the ability to drive and sustain change.
  • Knowledge or experience in clinical quality assurance, auditing, compliance, education of clinical staff, clinical documentation improvement.
  • Ability to establish effective working relationships among staff, physicians, and patients/families. Demonstrates an ability to communicate effectively and express ideas clearly; actively listens and always follows appropriate channels of communications.
  • Demonstrated leadership ability.
  • Proficient computer skills and knowledge required to understand, guide, and support educational system processes, including EMR software, Allscripts, SharePoint, Microsoft Office Suite, etc.
  • Ability to plan, organize, implement, and evaluate educational programs and processes
  • Detail-oriented and able to operate independently and as part of a team
  • Good organizational skills and ability to prioritize multiple projects and objectives
  • Ability to demonstrate teaching/learning strategies utilizing variety of teaching strategies and available teaching resources.

Required Experience


  • Active California RN license
  • Bachelor of Science in Nursing Degree
  • Five or more years’ clinical experience in acute hospital setting
  • Experience as Charge Nurse/Preceptor
  • Experience as Case Manager


  • Master’s level Degree, Nursing, Education, Healthcare Administration, Public Health, or related field.
  • ACM or CCM Certification or willingness to obtain within 1 year upon hire
  • Experience in quality, performance improvement, education or a directly related field.

12401 Washington Blvd.



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