Software Support Analyst (Solventum)

Company: Solventum

Location: Murray, UT

Salary: $82370 - 100675 per year

Employment Type: Full-Time

Job Description

Job Title: Software Support Analyst (Solventum)

Company: Solventum

Job Description

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Job Description:Job DescriptionSoftware Support Analyst (Solventum)3M Health Care is now SolventumAt Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients’ lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.The Impact You’ll Make in this Role
The person hired for the position of Software Support Analyst will provide outstanding client support for Solventum customers who are using the Solventum coding product line. Every day is different from the last, as a small close-knit team, working closely with product, development and cloud hosting teams, tackles configuration, errors and education for our clientele. Everyone’s voice matters.As a Software Support Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:Primary Responsibilities include but are not limited to the following:

  • Takes inbound technical customer support calls for the 3M HIS software solutions, which may involve multiple client phone conversations to fully understand and resolve issues
  • Identifies and resolves customer software problems, software failures, and complex problems which require independent action to correct and/or prevent
  • Implements software changes to resolve customer issues
  • Builds credibility and trust with 3M HIS customers and departments by providing solutions to software issues, inquiries and problems
  • Willingness to be on-call
  • Assists in the escalation process to Development or Systems Engineering for tickets which cannot be resolved internally
  • Actively participates in relevant corporate programs/initiatives, complies with professional and quality standards complies with corporate policies and procedures, and acts in a manner consistent with Solventum’s values and ethical standards.
  • Analyzes and recommend alternative solutions to meet customer needs
  • Identifies areas of opportunity to improve communication and efficiency to enhance customer satisfaction
  • Supports the team process and participate on cross-functional teams

Your Skills and ExpertiseTo set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

  • Bachelor’s Degree or higher

OR

  • High School Diploma/GED from AND five (5) years software support experience

Additional qualifications that could help you succeed even further in this role include:

  • One (1) year of LINUX/UNIX OS experience
  • One (1) year of customer service experience
  • One (1) year of programming experience (Perl or equivalent) or recent college grad with co-op experience
  • Related experience in consulting, software development, 2nd or 3rd tier technical support, technical project management, training development
  • Ability to solve problems in a logical, methodical, and time efficient manner
  • Preferred 1 year of SQL database experience
  • Understanding of the health care industry, and medical coding specifically
  • Bachelor’s degree in Computer Science or related field
  • Knowledge and experience with XML
  • Ability to work independently as well as part of a team
  • Knowledge and experience with interfaces, particularly HL7, XML, JSON
  • Solventum (formerly 3M) HIS product knowledge

Work location: Hybrid Eligible (Job Duties allow for some remote work but require travel to Murray, UT or Silver Spring, MD at least 1 day per week)Travel: May include up to 10% domestic/internationalRelocation Assistance: May be authorizedMust be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).Supporting Your Well-beingSolventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.Applicable to US Applicants Only:The expected compensation range for this position is $82,370 – $100,675, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.solventum.com/en-us/home/our-company/careers/#Total-RewardsResponsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.Solventum Global Terms of Use and Privacy StatementCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the
terms.

Expected Salary: $82370 – 100675 per year

Location: Murray, UT

Job Date: Wed, 25 Sep 2024 07:29:18 GMT