Member Services Director
Company: YMCA
Location: Sheridan County, WY
Salary: $50000 per year
Employment Type: Part-Time
Job Description
Job Title: Member Services Director
Company: YMCA
Job Description
Join us today!Job DescriptionThis position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. Under the guidance and supervision of the Sr Director of Operations, the Membership Director is responsible for the organization, delivery and quality of YMCA program(s) to the membership, program participants and community. In addition, the Membership Director is responsible for administrative tasks as they relate to program and membership, budgeting, committee involvement, staff supervision and mentoring, collaborative community efforts, facilities and equipment, campaign involvement, grants, sponsorships and planning.QualificationsAt least 21 years of age.Alarm/Emergency Procedures training within 90 days of hire and annually thereafter.CPR, First Aid and Child Abuse Prevention training within 90 days of hire and biannually thereafter.New Employee Orientation within 90 days of hire.Bachelor’s degree from four-year college or have experience in a related field.Basic computer and mathematical skills for program development, management and appraisal.Ability to relate effectively to diverse groups of people from all social and economic segments of the community.Ability to solve practical problems and work through situations of varying gravity.Essential FunctionsThe Membership Director is expected to fulfill the following functions:Oversight of all aspects of membership including:
a. Membership recruitment, engagement and retentionb. Member service staff recruitment, training, engagement and retentionc. Coordinate and/or support program registrations including walk-in and websited. Administer the association’s financial assistance programse. Maintain Membership/ Scholarship data entry and files and ensuring confidentialityf. Administer special membership programs such as AARP, Nationwide, etc…g. Identify and develop strong relationships with potential business partnershipsh. Available to assist at Member Service Desk2. Lead in maintaining all information is updated website3. Coordinate and lead all membership Mailings4. Letters, postcards, scholarship – review & monthly invoicea. 8 year old postcardsb. Member lettersc. Campaignd. Other5. Coordinate and write newspaper articles on a rotating basis6. Develop and submit SuprSavr Ads7. Assist in development and implementation of member newsletter8. Ensure accuracy with all program flyers, schedules and information9. Maintain updated gym & playland schedules and post accordingly10. Ensure all printed, emailed, and dispersed materials are brand complianta. Effectively articulate the Y Brandb. Serve as point person for continued Brand Revitalization11. Traininga. Support advancement for others by assisting them in creating and implementing their Y development processb. Provide departmental staff with Cause Driven opportunities in training, activities, etc.c. Assist in scheduling required trainings and onboarding new staff12. Staff lead for Membership & Program Committee13. Co-lead Pancake Breakfast14. Oversee all playland operations and functionsIn addition to the essential duties and responsibilities, all Program Directors will:Recruit, train, supervise, mentor and conduct performance reviews of non-exempt and part-time program staff.Assist in communication, distribution and scholarshipping of program information and analyze and evaluate the effectiveness of program delivery and results.Develop and maintain collaborative relationships with community organizations.Develop and monitor program budgets to meet fiscal objectives.Assist in fund-raising activities, special events and participate in the annual campaign.Pursue/participate in ongoing program and management training and attend weekly staff meetings.