Job Description

Job Title: Lead Dining Services Manager

Company: University of Colorado Boulder

Job Description

Lead Dining Services ManagerRequisition Number:59485Location:Boulder, ColoradoCityBoulderStateColoradoEmployment Type:University StaffSchedule:Full-TimePosting Close Date:29-Sep-2024Date Posted:23-Sep-2024Job SummaryCampus Dining Services at the University of Colorado Boulder is accepting applications for a Lead Dining Services Manager position! This role will provide administrative leadership for personnel, operational financials, food production, hiring, training, purchasing, inventory, quality standards, and health/safety compliance for a multi-faceted dining operation. This position will provide flexible and responsive customer service in all areas of operation within unit structure and will be responsible for effective communication and role modeling as it relates to staff hiring, training, accountability, and performance assessment. Another responsibility will be to administer and implement policies and procedures.The University of Colorado Boulder is committed to building a culturally diverse community of faculty, staff, and students dedicated to contributing to an inclusive campus environment. We are an Equal Opportunity employer, including veterans and individuals with disabilities.Who We AreThe Division of Student Affairs consists of 30 departments that provide student support and services dedicated to helping students become successful, curious, competent individuals during their time at CU Boulder.The work in Student Affairs supports all factors of the student experience, no matter what department a staff member may work in. This includes where students live, eat, make friends, build professional skills and find help if they need it. Many departments provide involvement opportunities, educational resources and support services to help students find their community and build lifelong skills. Student Affairs also has shared services departments that support the work and staff of our student-facing areas, including areas like assessment, business services, financial planning, human resources, marketing communications and information technology (IT).With over 800 staff members in the Division of Student Affairs, our diverse team is uniquely positioned to personalize the student experience and advocate for students, enhancing their success inside and outside the classroom.Campus Dining Services leads the industry with outstanding quality food and dining experiences. Campus venues include residential dining halls, catering and retail outlets with staff who strive to make each student’s experience the best it can be. Serving about 3 million meals each year, Campus Dining Services is dedicated to expanding sustainability efforts and providing options to guests with dietary restrictions and allergens.What Your Key Responsibilities Will BeQuality Control, Safety and Service

• Plan and supervise effective meal service in high volume dining operation with multiple food service venues.
• Ensure facilities are staffed and presentable and ready for meal periods.
• Research and recommend modification to menu development, food products, and production systems based on customer feedback, labor requirements and costs.
• Ensure that all food safety documentation and temperatures are completed at specified intervals per department guidelines.
• Confirm all department marketing material including A9® identified signage is current, accurate and that all material is in good condition.
• Check that venue boards and digital media is in working order.
• Instruct staff on scheduled cleaning of operational areas including equipment, facility, and storage and receiving areas.
• Ensure food production meets/exceeds HACCP standards.
• Ensure safe/injury free work environment. Implement accident prevention programs. Train personnel on sanitation and safety issues.
• Supervise and ensure timely and accurate communication regarding on the job injuries, FML and Family leave cases at unit level.
• Place facility work orders for furniture, fixtures and equipment as needed.
• Train personnel on safe use of equipment and cleaning chemicals through designated channels.
• Ensure that facility is open during posted meal hours.

Personnel

• Provide active managerial control through presence on the floor, presence in the stations, production areas and to ensure a high level of customer service.
• Is visible and available to respond to both internal and external customer questions and comments.
• Hire, train, coach and evaluate performance of a high turnover, multi-language staff including full time and student employees. Ensure timely, accurate and thorough performance reviews for all staff.
• Develop and/or provide access to Campus Dining and University trainings as well as job specific training via on-the-job formats. Ensure all required staff trainings are completed as required. Balance training needs with operational business needs
• Ensure recruitment process for both full time and student employees is conducted in alignment with Divisional and Campus Dining process.
• Develop and/or maintain Divisional and Campus Dining full time staff onboarding procedures; including completion of all HR paperwork, facility orientation, completion of all pre-employment trainings to include; discrimination and harassment training, DI&E, A9, food safety, emergency protocol and employee guidelines. Track completion for all staff members.
• Facilitate and implement Divisional and Campus Dining student employee goals and directives as set by Campus Dining Student Employment Committee addressing the overall student employment experience from hire through graduation with a focus on skill development, engagement and retention.
• Design, prepare, and disseminate written procedures and updates to multi-lingual, high turnover staff.
• Develop complex, weekly staff schedule based on production forecasts and business needs for all assigned staff for approximately 80 full-time classified professional staff, 225 student staff.
• Provide direct supervision to three or more full-time professional staff members.
• Prepare and submit timely, accurate payroll records for assigned personnel operations.
• Assign or act as the unit liaison for marketing, A9, food safety, student employment and staff training.
• Develop and implement ongoing training program for all staff in assigned area to include but not limited to: courtesy stand, safety and sanitation, shift opening and closing procedures.
• Participate in building community on campus by attending various departmental meetings and meeting with student groups on a regular basis.
• Work with internal and external partners in the planning and implementation of all special events to include set up and break down.
• Ensure that all special events calendars and marketing material are up to date and accurate.

Production Administration

• Complete production analysis and forecasting needs of food and service good to maintain business operations.
• Inventory and order assigned food and supply products in a timely manner ensuring quality service are maintained. Verify food and supplies received.
• Ensure daily updates and information with staff regarding quantity, portion size, cooking time, temperature, oven space and workload to ensure quality service.
• Record yield counts of leftovers, waste and other pertinent information.
• Maintain production-related records on CBORD food management system to ensure quality production forecasting, food ordering, and efficient use of fiscal resources.
• Participate in yearly assessment of kitchen equipment of the dining center for the purpose of redesigning the production area or replacement of production and/or service equipment.

Administrative Support

• Ensure timely accurate ordering and invoice control. Assist in the design, product research, costing and implementation of new food service concepts including cash operations, carry-out services, catering and creative food programs.
• Participate in developing unit’s budget and monitor budget monthly.
• Assist with the development and implementation of the department’s strategic plan, long and short range goals and action plans.
• Recommend staffing modifications based on production demands, staff availability and design of new operations/services. Work closely with staff in promoting a positive image for Campus Dining Services.
• Analyze reports and monthly accounting statements. Ensure timely and accurate entry of production data to CBORD system.
• Monitor and track leave reports for all staff members. Ensure timely communication of leave cases to appropriate areas.
• Track financial reports addressing food and labor expenses for purposes of tracking expenditures to aid in controlling costs.

What You Should Know

• This position is located 100% on-campus
• May work nights and weekends, schedule is dependent upon business need.

What We Can Offer

• The salary for this position is $62,004.80 annually.
• Onboarding assistance is available within Student Affairs division guidelines.

BenefitsThe University of Colorado offers excellent , including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the .Be StatementsBe authentic. Be dynamic. Be Boulder.What We Require

• Bachelor’s degree or equivalent combination of education and experience may substitute.
• 1 year of job related experience.

What You Will Need

• Extensive knowledge of foods and food services administration in multi-faceted venue and large volume production operations.
• Ability to plan for the production and develop, as well as present, quality food products to Dining Services customers.
• Attention to detail in providing timely and relevant communication.
• Ability to interact and optimally connect with the staff, other department personnel, and campus partners.

What We Would Like You to Have

• Bachelors degree in hotel/restaurant/institutional management, or food and nutrition.
• Knowledge of computer systems as related to food service.

Special InstructionsTo apply, please submit the following materials:1. A current resume.2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.We may request references at a later time.Please apply by September 29, 2024, for consideration.Note: Application materials will not be accepted via email. For consideration, please apply throughIn compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.Essential ServicesThis position is designated “essential services.” The incumbent is required to respond to requests for work during campus emergencies (snow, wind, rain, flood and any other natural or man-made event) and report to work for his / her regularly assigned shift during emergency campus closures.Posting Contact InformationPosting Contact Name: Boulder Campus Human ResourcesPosting Contact Email: Recruiting@colorado.edu

Expected Salary: $62004.8 per year

Location: Boulder, CO

Job Date: Wed, 25 Sep 2024 05:45:25 GMT