Front Desk Clerk – MGM Grand
Company: MGM Resorts International
Location: Las Vegas, NV
Salary: $19 per hour
Employment Type: Part-Time
Job Description
Job Title: Front Desk Clerk – MGM Grand
Company: MGM Resorts International
Job Description
The SHOW comes alive at MGM Resorts InternationalHave you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.THE JOB:As a Front Desk Clerk at The MGM Grand, you will warmly welcome our guests, and by understanding their unique stories and needs, you will create WOW moments and lasting memories that they will cherish long after their stay with us.STARTING RATE: $19.00/hr plus commissionTHE DAY-TO-DAY:Guest Services: Welcome guests by providing memorable service, anticipating their needs, and resolving any complaints in alignment with S.H.O.W. Service BasicsCheck-In/Check-Out Management: Manage guest room check-ins and check-outs, including early and late arrivals/departures and walk-ins, ensuring a seamless and professional experiencePhone Inquiries: Answer phones and address guest inquiries promptly, offering assistance and information as neededGuest Experience Enhancement: Enhance the guest experience by offering upgraded accommodations where availableDepartment Collaboration: Partner with Housekeeping and other departments to meet guest expectations and fulfill special requestsTransaction Handling: Ensure accurate posting of charges and credits, collect payments, handle cash and credit transactions, and balance all cash and cash equivalents following property cash handling proceduresKey Control & Security: Control and issue keys while promoting the security, privacy, and confidentiality of all guestsTHE IDEAL CANDIDATE:Customer Service: Exceptional customer service skills with a proven ability to handle inquiries, resolve issues, and ensure a positive customer experienceEducation: High school diploma, GED, or equivalentWork Schedule: Must be available to work varied shifts, including weekends and holidaysPhone Etiquette: Excellent phone etiquette with the capability to manage both inbound and outbound calls professionally and efficientlyPoint of Sales (POS) Systems: Proficient in using POS systems for accurate transaction processing and effective inventory managementMicrosoft Office: Advanced knowledge of Microsoft Office Suite (Word, Excel, Outlook) for seamless administrative and reporting tasksBilingual: Ability to communicate clearly and effectively with a diverse clienteleTHE PERKS & BENEFITS:Wellness incentive programs to help you stay healthy physically and mentallyAccess to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and moreFree meals in our employee dining roomFree parking on and off shiftProfessional and personal development through programs and networking opportunities as well as volunteer opportunities in the communityVIEW JOB DESCRIPTION:Are you ready to JOIN THE SHOW? Apply today!