Facilities Service Coordinator
Company: Kansas State University
Location: Manhattan, KS
Salary: $16.36 - 20.44 per hour
Employment Type: Full-Time
Job Description
Job Title: Facilities Service Coordinator
Company: Kansas State University
Job Description
About This Role:The Facilities Service Coordinator oversees the daily operations of the Facilities Customer Service Center, ensuring efficient service delivery and acting as a liaison between the university and facilities staff. Responsibilities include managing service requests, work orders, billing, and training staff, while ensuring compliance and safety across departments.Key Responsibilities:
- Customer Service Management: Lead the Customer Service Center, handle service requests, assign work orders, and resolve complaints.
- Work Order Management: Oversee work orders in AiM, ensuring accurate data entry and collaboration with EHS on safety-related issues.
- Supervision & Training: Train and supervise a coordinator, ensuring staff are proficient in customer service and work order processes.
- Billing Management: Process invoices and ensure accurate billing for services and equipment.
- Collaboration: Liaise with the university community, Facilities staff, and Campus Planning; communicate backflow reports to the City of Manhattan.
- Vehicle & Work Order Maintenance: Manage work orders for Motor Pool and Facilities vehicles and maintain records for departments and shops.
Worksite Options:This position is required to be performed on-site. Work is performed on employer premises or designated assignment location.Visit this for K-State’s guidance and policies on remote work and flexible work arrangements. Remote work agreements are required for all flexible work arrangements and are subject to review.What You’ll Need to Succeed:Minimum Qualifications:
- Requires two years of relevant experience.
- Sufficient dexterity to complete data entry tasks.
- Must be able to communicate with customers on the telephone, radio, or in person.
Preferred Qualifications:
- Two years supervisory and customer service experience.
- Prefer knowledge of maintenance/construction trades, extensive knowledge of database management systems, and working knowledge of accounting practices.
Other Requirements:
- Applicants must be currently authorized to work in the United States at the time of employment.
How to Apply:Please submit the following documents: * ResumeScreening of Applications Begins:Screening begins immediately and continues until the position is filled.Anticipated Hiring Pay Range:$16.36 – 20.44 per hour